Mark
This is a horrible app and I don't recommend wasting your time on it. The map doesn't work properly and the button to select where I live is grayed out. I've tried on my phone, my tablet, and my wife's phone. Every time I enter my credit card details, it comes back as 'transaction failed'. I've tried multiple CCs, all of which work fine on other apps like Talabat. I tried submitting a help request, but customer service never responds.
16 people found this review helpful
just clean
October 25, 2021
Hi Mark, I apologize for the inconvenience you faced. Please write us to on customercare@justclean.com and we'll look into the issue right away.
Sumaya Rabie
Terrible, literally the worst. Bad customer service, bad timings, they never show, and they have a lot of bugs in the system. Given that they are not cheap neither, I would say there are a lot better options than this terrible provider.
1 person found this review helpful
Supasinee Pangsuwandumrong
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The application's functions are good. Easy to use. But the actual services that provide by the sub companies and problem solving skills of cs team are literally unprofessional. In Kuwait, cleaners arrive late more than 1 hour. Even though i messaged to the cs team at least half an hour to inform them about the work assigned to the cleaners. It seems that the team doesn't have any proactive procedures to cross-check. I like the app, it is user-friendly. I hope the team in Kuwait will improve